Teraloom.com Privacy Policy

Effective from September 1st, 2021
 

Welcome to Teraloom.com’s Privacy Policy
 

1. Please read carefully

Teraloom.com cares deeply about the privacy of its visitors and users. To that end, this Privacy Policy (“Privacy Policy”) describes how Eternity Care LLC dba Teraloom, together with its affiliated companies worldwide (“Teraloom”, “we”, “our”, or “us”), collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all Teraloom users, including unregistered visitors, registered users, and premium users (collectively, “Users”, “you”, or “your”), and to all Teraloom services, including our websites (including www.teraloom.com and any of its subdomains, the “Website”), and related services (collectively, the “Services”). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.
 

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services.  If you have any questions or concerns regarding this policy, please contact us here.
 

2. What ‘Personal Information’ do we collect?

User information:

To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:

  1. Information you provide us. When you register for our Services, purchase and/or register domain names, use any of our Services; and/or when you contact us directly by any communication channel (e.g., Teraloom's contact us page, emails), you may provide us Personal Information, such as name, email address, phone number, payment information (for Users paying for products or services), information you include in your communications with us and with other users on our platform, and Personal Information contained in scanned identification documents (cremation certificate, death certificate, cremated remains disposition permit, driver’s license, or official documents).  

  2. Information we collect when you use the Services. When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc

  3. Information we collect from other sources. We may receive Personal Information about you from third-party sources, such as i) security providers , fraud detection and prevention providers for example to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information) and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.


 

3. Why do we collect such ‘Personal Information’


We use your Personal Information for the following purposes:

  1. To provide and operate the Products and Services;

  2. To further develop, customize, expand, and improve our Products and Services, based on Users’ common or personal preferences, experiences and difficulties;

  3. To provide our Users with ongoing customer support;

  4. To be able to contact our Users with general or personalized service-related notices and promotional messages (as further detailed in Section 8 below);

  5. To help us to update, expand and analyze our records to identify new customers;

  6. To facilitate, sponsor, and offer certain events, and promotions, determine participants’ eligibility, and monitor performance;

  7. To analyze our performance and marketing activities;

  8. To create aggregated statistical data and other aggregated and/or inferred information, which we or our business partners may use to provide and improve our respective services;

  9. To provide you with professional assistance, only upon your request;

  10. To enhance our data security and fraud prevention capabilities; and

  11. To comply with any applicable laws and regulations.

We use your Personal Information for the purposes set out in Section 3 where:

  1. Our use of your Personal Information is necessary to perform a contract or to take steps to enter into a contract with you (e.g. to help you create a memorial service, to provide you with our customer support);

  2. Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have; or

  3. Our use of your Personal Information is necessary to support legitimate interests and business purposes (for example, to maintain and improve our Services and the effectiveness of Teraloom by identifying product issues), provided it is conducted in a way that is proportionate and that respects your privacy rights.

 

4. How we share your ‘Personal Information’


We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances:
 

4.1: Third Party Service Providers:  Teraloom has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, “Third Party Service Provider(s)”). 

Teraloom may share the following categories of Personal Information with Third Party Service Providers for a business purpose:
 

  • identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
     

  • commercial Personal Information, for example Personal Information regarding products or services purchased, obtained, or considered.
     

4.2:  Law Enforcement, Legal Requests and Duties: Teraloom may disclose or otherwise allow access to any categories of your Personal Information described in this Privacy Policy pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

 

4.3: Protecting Rights and Safety:  Teraloom may share any categories of your Personal Information described in this Privacy Policy if we believe in good faith that this will help protect the rights, property or personal safety of Teraloom, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.

4.4: In connection with a change in corporate control: In addition, should Teraloom or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event

4.5: Social Media Features: Our Services may enable you to integrate certain Social Media features, apps, and single sign on features, such as “Facebook Connect,” or “Google Sign-in” (“Social Media Features”). These Social Media Features may collect certain Personal Information from your Users-of-Users such as identifiers, including name, alias, unique personal identifier, online identifier, internet protocol address, email address, or other similar identifiers. Social Media Features are hosted either by a third party or directly on our Services.

 

Teraloom does not control and is not responsible for the actions or policies of any Third Party Service, and your use of any Third Party Service is at your own risk. We encourage you to review any privacy policy accompanying a Third Party Service and ask such Third Party Service for any clarifications you may need before deciding to use their services.

5. Where do we store your ‘Personal Information’?

 

5.1 Users’ and Users-of-Users’ Personal Information may be stored in data centers located in the United States of America. We may use other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law.​

5.2 Transfer of EU Personal data: If you are located in Europe, when we will transfer your Personal Information to the United States or anywhere outside Europe, we will make sure that (i) there is a level of protection deemed adequate by the European Commission or (ii) that the relevant Standard Contractual Clauses are in place. 

 

6. Use of cookies and other third-party technologies


We and our Third Party Service Providers use cookies and other similar technologies (“Cookies”) in order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.​

Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.
 

7. Communications from Teraloom

7.1. Promotional messages

We may use your Personal Information to send you promotional content and messages by e-mail, text messages, notifications within our platform, marketing calls and similar forms of communication from Teraloom.

If you do not wish to receive such promotional messages or calls, you may notify Teraloom at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.


7.2. Service and billing messages


Teraloom may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; send you reminders or warnings regarding upcoming or late payments for your current or upcoming memorial service; or notify you of material changes in our Services.

It is important that you are always able to receive such messages. We may also contact you with service and billing-related messages and content. You will not be able to opt-out of receiving such messages.

 

8. Your rights in relation to your ‘Personal Information’

Teraloom believes that it is imperative that all Teraloom users have control over their Personal Information. Therefore, depending on the way you use the Teraloom Services, you may have the right to request access to, receive a copy of, update, amend or delete, port certain Personal Information to another service, restrict, or object to certain uses of your Personal Information (for example, for direct marketing purposes). Further, when we rely on your consent for processing of your Personal Information (for instance, for direct marketing) you can withdraw your consent at any time, and such withdrawal will take affect from thereon.

Teraloom will not charge you more if you exercise any of these rights and will continue to provide you with the same level of service. 
 

9.  Additional Information for California residents


If you are a California resident using the Services, the California Consumer Privacy Act ("CCPA") grants you the right to request access to and deletion of the Personal Information Teraloom collects about you, as well as to request that we disclose how we collect, use, and share your Personal Information. 

California residents also have a right to opt-out of the sale of their Personal Information by a business and a right not to be discriminated against for exercising any of their rights under the CCPA. 

No sale of Personal Information. Teraloom does NOT sell (as such term is defined in the CCPA) your Personal Information or your customers’ (Users-of-Users) Personal Information to third parties.

No Discrimination. Teraloom does not discriminate against any User for exercising their rights under the CCPA.

10. Questions and complaints


If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us – our details are set out at the end of this Privacy Policy.

Our Data Protection Officer team will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly and in accordance with applicable law.  

You can file a complaint with your local supervisory authority for data protection at any time, however we recommend that you contact us first so we can try to resolve it.

11. Data retention


We may retain your Personal Information, as indicated in this Privacy Policy, or as otherwise needed to provide you with our Services.

We may continue to retain your Personal Information after your memorial service and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.

​We maintain a data retention policy which we apply to Personal Information in our care.
 

12. Security


Teraloom has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase form is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.

Regardless of the measures and efforts taken by Teraloom, we cannot and do not guarantee the absolute protection and security of your Personal Information or any other information you upload, publish or otherwise share with Teraloom or anyone else. We encourage you to avoid providing us or anyone with any sensitive Personal Information of which you believe its disclosure could cause you substantial or irreparable harm.

Furthermore, since e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.
 

​If you have any questions regarding the security of our Services, you are welcome to contact us here.
 

13. Third-party websites


Our Services may contain links to other websites or services. We are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware when you leave our Services and to read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third party websites and services.
 

14. Public forums and user content


Our Services offer publicly accessible blogs, communities and support forums. Please be aware that any Personal Information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, feel free to contact us here. In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such third party, you must login into such application or contact its provider if you want to remove the Personal Information you posted on that platform. 

In any event, we advise against posting any Personal Information (via any means) you don’t wish to publicize.

If you upload any user content to your User Account or post it on your User Website and provide it in any other way as part of the use of any Service, you do so at your own risk. We have put adequate security measures in place to protect your Personal Information.  However, we cannot control the actions of other Users or members of the public who may access your User Content, and are not responsible for the circumvention of any privacy settings or security measures you or we may have placed on your User Website (including, for instance, password-protected areas on your User Website). You understand and acknowledge that, even after its removal by you or us, copies of User Content may remain viewable in cached and archived pages or if any third parties (including any of your Users-of-Users) have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public.
 

15. Updates and interpretation

We may update this Privacy Policy as required by applicable law, and to reflect changes to our Personal Information collection, usage and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you prior to the change becoming effective. In relation to any updated Privacy Policy, we will, as required by applicable law, notify you, seek your consent and/or take any other measures. We encourage you to periodically review this page for the latest Information on our privacy practices. Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you with respect to our Website, Apps, and other Services. 

Any heading, caption or section title contained herein, and any explanation or summary under the right “Description” column, is provided only for convenience, and in no way defines or explains any section or provision hereof, or legally binds any of us in any way.

This Privacy Policy was written in English, and may be translated into other languages for your convenience. You may access and view other language versions by changing your Website language settings. If a translated (non-English) version of this Privacy Policy conflicts in any way with its English version, the provisions of the English version shall prevail.
 

16. Contacting us

If you have any questions about this Privacy Policy or wish to exercise any of your rights as described in Sections 9 or 10 please refer to those sections or contact the Data Protection Officer team here. We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.

You may also contact us by mail at:

  • 220 Eastridge Drive, Lincoln NE 68510​

Description Item 1:

This policy describes our privacy practices – what Personal Information we collect about our Users, what we do with it, how we share it, and your rights regarding that Personal Information.

By accessing or using any of our Services, you acknowledge that you have read this Privacy Policy.

Description Item 2:

To provide our Services, we collect Personal Information about our Users.
 

The Personal Information comes from you when you visit or use our services, Personal Information we collect automatically, and Personal Information we collect from other sources.

Description Item 3:

We use the Personal Information we collect about you to provide our services and make them better and safer.

We also collect and use Personal Information in order to contact Users and to comply with the laws applicable to us.

Description Item 4:


We may share the Personal Information of our Users and Users-of-Users with various third parties, including certain service providers and law enforcement officials.

The Personal Information may be shared solely in accordance with this policy.

Description Item 5:
 

We may store and process Personal Information in the USA or other jurisdictions, whether by ourselves or with the help of our affiliates and service providers.
 

Teraloom’s data storage providers are contractually committed to protect and secure your data.
 

Among other things, Teraloom will ensure that there is the adequate level of protection or that relevant Standard Contractual Clauses are in place for the international transfer of our EU users’ data.

Description Item 6:
 

We and certain third party services may use cookies and similar tracking technologies throughout our services.
 

These technologies are used mostly for stability, security, functionality, performance and advertising purposes.

Description Item 7:
 

We may send you promotional messages and content.

You can easily opt-out of receiving promotional messages by contacting us or unsubscribing.

Description Item 8:
 

When it comes to your Personal Information you stored with us, you have the right to: access, receive a copy of, update, amend or delete your Personal Information​, enjoy data portability (in certain cases) restrict, or object to certain uses of your Personal Information, withdraw consent you’ve given us before to processing.


Just reach out to us by e-mail, mail or through our customer care team, or, when available, fill out our dedicated form.

You may also correct, delete, and/or update your Personal Information through your user account, if you have one.

Description Item 9:

 

Teraloom does NOT sell (as such term is defined in the CCPA) your Personal Information or your customers’ Personal Information (Users-of-Users) to third parties.

Description Item 10:

 

You can file a complaint with your local supervisory authority for data protection at any time.  Please contact us first so we can try to resolve your concerns.

Description Item 11:

 

We may keep your Personal Information for as long as needed (for example, if we are legally obligated to keep it longer, or need it to protect our interests).

Description Item 12:


Teraloom values the security of our customers' Personal Information and we do everything in our power to protect it. 

However, as we can’t guarantee absolute protection – we encourage you to be careful, and avoid submitting any sensitive information which, if exposed, could cause you major harm.

Description Item 13:
 

Our Services may contain links to other websites or services.

Description Item 14:

Avoid posting any Personal Information to any of the public areas on our Services, or to your own website, if you don’t want it to become publicly available.

Description Item 15:

We may change this policy at any time. We will notify you of changes as required by applicable law.

Only the left column is legally binding (this column is just for clarity).

Translated (non-English) versions of these terms are provided for convenience only.

Description Item 16:

Please reach out to us if you have and questions or concerns.

 
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